Cancellation policy
- Cancellation is free until 48 hours before the date of the activity.
- In the event of cancellation less than 48 hours before, no reimbursement will be made.
- In the event of no-show on the day of the activity, the full amount is due.
- Activities may be modified or cancelled by the organiser in the event of adverse weather conditionsof security reasons or force majeure. In this case, a alternative date or a reimbursement will be offered.
- Some specific activities may have special conditions that are specified directly on the activity page.
Cancellation policy
These cancellation conditions apply to all services sold on the website Lunaya Travel.
1. Reservations and payments
- Bookings are made via the Lunaya Travel website.
- Payment is collected by Lunaya Travel on behalf of partner service providers.
- All reservations are considered as firm and definitive after confirmation of payment.
2. Cancellation by the customer
- All requests for cancellation must be made in writing.
- The cancellation conditions applicable are those specified on the page for each activity.
- In the absence of specific conditions, the following rules apply:
⛔ Cancellation less than 48 hours before the activity :
→ no refund will be given.
⛔ No-show on the day of the event :
→ no refund.
3. Cancellation or modification by Lunaya Travel or the service provider
Activities may be modified, postponed or cancelled for reasons beyond Lunaya Travel's control, including :
- weather conditions,
- sea state,
- safety requirements,
- local or administrative decisions,
- force majeure.
In this case :
- a alternative date may be offered, or
- a have or partial or total reimbursement may be granted at the discretion of Lunaya Travel, depending on the costs already incurred.
4. Customer responsibility
- The customer acknowledges taking part in the activities on its own responsibility.
- It is the customer's responsibility to check that he or she is physically fit and to ensure that he or she has a valid passport. tailored travel insurance.
- Lunaya Travel cannot be held responsible for :
- accident,
- injury,
- loss or theft of personal effects,
- or unforeseeable natural conditions.
5. Force majeure
No refunds will be made in the event of force majeure, including, but not limited to:
- exceptional weather conditions,
- natural disasters,
- government restrictions,
- security decisions.
6. Acceptance
Validation of a reservation implies acceptance of full and complete of these Cancellation Conditions.
All confirmed bookings are firm and definitive.
