{"id":31140,"date":"2026-05-12T04:54:29","date_gmt":"2026-05-12T02:54:29","guid":{"rendered":"https:\/\/lunayatravel.com\/?page_id=31140"},"modified":"2026-05-12T04:54:29","modified_gmt":"2026-05-12T02:54:29","slug":"cadre-legal-fonctionnement","status":"publish","type":"page","link":"https:\/\/lunayatravel.com\/es\/cadre-legal-fonctionnement\/","title":{"rendered":"Cadre l\u00e9gal &#038; fonctionnement"},"content":{"rendered":"<h1 data-section-id=\"1mmzpdl\" data-start=\"0\" data-end=\"98\">Cadre l\u00e9gal &amp; fonctionnement de <a class=\"decorated-link\" href=\"https:\/\/lunayatravel.com\/es\/?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"34\" data-end=\"98\">Lunaya Travel<\/a><\/h1>\n<h2 data-section-id=\"u00dns\" data-start=\"100\" data-end=\"130\">Transparence sur notre r\u00f4le<\/h2>\n<p data-start=\"132\" data-end=\"294\">Chez Lunaya Travel, nous tenons \u00e0 expliquer clairement notre fonctionnement afin d\u2019assurer une relation transparente avec nos voyageurs, partenaires et visiteurs.<\/p>\n<p data-start=\"296\" data-end=\"469\">Notre objectif est de proposer une approche plus humaine, plus flexible et plus locale du voyage en Tha\u00eflande, tout en pr\u00e9cisant le cadre l\u00e9gal dans lequel nous intervenons.<\/p>\n<hr data-start=\"471\" data-end=\"474\" \/>\n<h1 data-section-id=\"10wugq3\" data-start=\"476\" data-end=\"488\">Notre r\u00f4le<\/h1>\n<p data-start=\"490\" data-end=\"516\">Lunaya Travel agit comme :<\/p>\n<ul data-start=\"518\" data-end=\"721\">\n<li data-section-id=\"1meevyo\" data-start=\"518\" data-end=\"568\">une plateforme ind\u00e9pendante de mise en relation,<\/li>\n<li data-section-id=\"1vwmed6\" data-start=\"569\" data-end=\"591\">un travel concierge,<\/li>\n<li data-section-id=\"1uegx65\" data-start=\"592\" data-end=\"620\">un facilitateur de s\u00e9jour,<\/li>\n<li data-section-id=\"j8wtzf\" data-start=\"621\" data-end=\"657\">un curateur d\u2019exp\u00e9riences locales,<\/li>\n<li data-section-id=\"76mbiq\" data-start=\"658\" data-end=\"721\">un coordinateur entre voyageurs et prestataires ind\u00e9pendants.<\/li>\n<\/ul>\n<p data-start=\"723\" data-end=\"910\">Nous s\u00e9lectionnons, recommandons et facilitons l\u2019acc\u00e8s \u00e0 certaines exp\u00e9riences, activit\u00e9s, excursions, retraites ou services propos\u00e9s par des partenaires locaux ind\u00e9pendants en Tha\u00eflande.<\/p>\n<hr data-start=\"912\" data-end=\"915\" \/>\n<h1 data-section-id=\"liwpv3\" data-start=\"917\" data-end=\"973\">Lunaya Travel n\u2019est pas un tour-op\u00e9rateur traditionnel<\/h1>\n<p data-start=\"975\" data-end=\"1185\">Sauf mention explicite contraire sur certaines prestations sp\u00e9cifiques, Lunaya Travel ne fonctionne pas comme un tour-op\u00e9rateur classique au sens des r\u00e9glementations europ\u00e9ennes relatives aux voyages \u00e0 forfait.<\/p>\n<p data-start=\"1187\" data-end=\"1230\">Cela signifie notamment que Lunaya Travel :<\/p>\n<ul data-start=\"1232\" data-end=\"1523\">\n<li data-section-id=\"1fmtkn\" data-start=\"1232\" data-end=\"1284\">ne poss\u00e8de pas l\u2019ensemble des activit\u00e9s propos\u00e9es,<\/li>\n<li data-section-id=\"cxby3k\" data-start=\"1285\" data-end=\"1326\">n\u2019op\u00e8re pas directement les excursions,<\/li>\n<li data-section-id=\"1btjvz4\" data-start=\"1327\" data-end=\"1371\">ne fournit pas directement les transports,<\/li>\n<li data-section-id=\"xs8b32\" data-start=\"1372\" data-end=\"1431\">n\u2019emploie pas directement les guides locaux ind\u00e9pendants,<\/li>\n<li data-section-id=\"1aunn5x\" data-start=\"1432\" data-end=\"1523\">n\u2019exploite pas directement les bateaux, v\u00e9hicules, h\u00f4tels ou infrastructures partenaires.<\/li>\n<\/ul>\n<p data-start=\"1525\" data-end=\"1652\">Nous facilitons principalement la mise en relation et la coordination entre les voyageurs et les prestataires locaux concern\u00e9s.<\/p>\n<hr data-start=\"1654\" data-end=\"1657\" \/>\n<h1 data-section-id=\"8ogba3\" data-start=\"1659\" data-end=\"1691\">Fonctionnement des prestations<\/h1>\n<p data-start=\"1693\" data-end=\"1873\">Les exp\u00e9riences propos\u00e9es via Lunaya Travel sont r\u00e9alis\u00e9es par des op\u00e9rateurs, guides, capitaines, chauffeurs, centres d\u2019activit\u00e9s, h\u00e9bergements ou partenaires locaux ind\u00e9pendants.<\/p>\n<p data-start=\"1875\" data-end=\"1912\">Chaque partenaire reste responsable :<\/p>\n<ul data-start=\"1914\" data-end=\"2089\">\n<li data-section-id=\"yj52ay\" data-start=\"1914\" data-end=\"1933\">de sa prestation,<\/li>\n<li data-section-id=\"1s2v089\" data-start=\"1934\" data-end=\"1957\">de ses autorisations,<\/li>\n<li data-section-id=\"ez1hp4\" data-start=\"1958\" data-end=\"1976\">de ses licences,<\/li>\n<li data-section-id=\"1y6rj7g\" data-start=\"1977\" data-end=\"1997\">de ses assurances,<\/li>\n<li data-section-id=\"mtyq9k\" data-start=\"1998\" data-end=\"2016\">de ses employ\u00e9s,<\/li>\n<li data-section-id=\"mg759w\" data-start=\"2017\" data-end=\"2035\">de son mat\u00e9riel,<\/li>\n<li data-section-id=\"19w5yzz\" data-start=\"2036\" data-end=\"2089\">du respect des r\u00e9glementations locales applicables.<\/li>\n<\/ul>\n<p data-start=\"2091\" data-end=\"2133\">Les prestations peuvent \u00eatre op\u00e9r\u00e9es par :<\/p>\n<ul data-start=\"2135\" data-end=\"2280\">\n<li data-section-id=\"1a1s330\" data-start=\"2135\" data-end=\"2158\">des soci\u00e9t\u00e9s locales,<\/li>\n<li data-section-id=\"1pc7y2q\" data-start=\"2159\" data-end=\"2185\">des guides ind\u00e9pendants,<\/li>\n<li data-section-id=\"ww7nl\" data-start=\"2186\" data-end=\"2225\">des prestataires touristiques agr\u00e9\u00e9s,<\/li>\n<li data-section-id=\"gf2wzr\" data-start=\"2226\" data-end=\"2253\">des op\u00e9rateurs maritimes,<\/li>\n<li data-section-id=\"swq69o\" data-start=\"2254\" data-end=\"2280\">des centres partenaires.<\/li>\n<\/ul>\n<hr data-start=\"2282\" data-end=\"2285\" \/>\n<h1 data-section-id=\"1pyjbii\" data-start=\"2287\" data-end=\"2321\">Responsabilit\u00e9s des prestataires<\/h1>\n<p data-start=\"2323\" data-end=\"2427\">Les responsabilit\u00e9s li\u00e9es \u00e0 l\u2019ex\u00e9cution des services appartiennent directement aux op\u00e9rateurs concern\u00e9s.<\/p>\n<p data-start=\"2429\" data-end=\"2452\">Cela inclut notamment :<\/p>\n<ul data-start=\"2454\" data-end=\"2727\">\n<li data-section-id=\"35v5zz\" data-start=\"2454\" data-end=\"2482\">la s\u00e9curit\u00e9 des activit\u00e9s,<\/li>\n<li data-section-id=\"6eyifb\" data-start=\"2483\" data-end=\"2516\">l\u2019encadrement des participants,<\/li>\n<li data-section-id=\"o0g27e\" data-start=\"2517\" data-end=\"2550\">les conditions m\u00e9t\u00e9orologiques,<\/li>\n<li data-section-id=\"1hnwug1\" data-start=\"2551\" data-end=\"2576\">la navigation maritime,<\/li>\n<li data-section-id=\"cs35qm\" data-start=\"2577\" data-end=\"2594\">les transports,<\/li>\n<li data-section-id=\"36cxkp\" data-start=\"2595\" data-end=\"2629\">les assurances professionnelles,<\/li>\n<li data-section-id=\"fj2e06\" data-start=\"2630\" data-end=\"2672\">les \u00e9ventuels changements d\u2019itin\u00e9raires,<\/li>\n<li data-section-id=\"16yetmb\" data-start=\"2673\" data-end=\"2727\">les d\u00e9cisions op\u00e9rationnelles prises sur le terrain.<\/li>\n<\/ul>\n<p data-start=\"2729\" data-end=\"2818\">Chaque op\u00e9rateur partenaire agit sous sa propre responsabilit\u00e9 l\u00e9gale et professionnelle.<\/p>\n<hr data-start=\"2820\" data-end=\"2823\" \/>\n<h1 data-section-id=\"17yq5yy\" data-start=\"2825\" data-end=\"2837\">Assurances<\/h1>\n<p data-start=\"2839\" data-end=\"2994\">Les assurances relatives aux activit\u00e9s sont g\u00e9r\u00e9es par les op\u00e9rateurs et prestataires concern\u00e9s selon leur propre cadre l\u00e9gal et leurs obligations locales.<\/p>\n<p data-start=\"2996\" data-end=\"3088\">Lunaya Travel ne fournit pas automatiquement une assurance voyage personnelle aux voyageurs.<\/p>\n<p data-start=\"3090\" data-end=\"3148\">Nous recommandons fortement \u00e0 chaque client de souscrire :<\/p>\n<ul data-start=\"3150\" data-end=\"3305\">\n<li data-section-id=\"1nlo33q\" data-start=\"3150\" data-end=\"3173\">une assurance voyage,<\/li>\n<li data-section-id=\"fawpav\" data-start=\"3174\" data-end=\"3199\">une assurance m\u00e9dicale,<\/li>\n<li data-section-id=\"1ja3vaf\" data-start=\"3200\" data-end=\"3226\">une couverture accident,<\/li>\n<li data-section-id=\"1e30i5s\" data-start=\"3227\" data-end=\"3254\">une assurance annulation,<\/li>\n<li data-section-id=\"11sw30r\" data-start=\"3255\" data-end=\"3305\">une assurance rapatriement adapt\u00e9e \u00e0 son s\u00e9jour.<\/li>\n<\/ul>\n<hr data-start=\"3307\" data-end=\"3310\" \/>\n<h1 data-section-id=\"13pe421\" data-start=\"3312\" data-end=\"3339\">Coordination &amp; assistance<\/h1>\n<p data-start=\"3341\" data-end=\"3416\">M\u00eame si Lunaya Travel n\u2019agit pas comme op\u00e9rateur direct, nous cherchons \u00e0 :<\/p>\n<ul data-start=\"3418\" data-end=\"3654\">\n<li data-section-id=\"1krsw2x\" data-start=\"3418\" data-end=\"3443\">faciliter les \u00e9changes,<\/li>\n<li data-section-id=\"gnxw5b\" data-start=\"3444\" data-end=\"3490\">accompagner les voyageurs avant leur s\u00e9jour,<\/li>\n<li data-section-id=\"hktlfi\" data-start=\"3491\" data-end=\"3527\">coordonner certaines r\u00e9servations,<\/li>\n<li data-section-id=\"9h0dn2\" data-start=\"3528\" data-end=\"3569\">aider \u00e0 organiser l\u2019exp\u00e9rience globale,<\/li>\n<li data-section-id=\"ac93aq\" data-start=\"3570\" data-end=\"3654\">orienter les clients vers des partenaires s\u00e9lectionn\u00e9s selon nos propres crit\u00e8res.<\/li>\n<\/ul>\n<p data-start=\"3656\" data-end=\"3691\">Nous privil\u00e9gions des partenaires :<\/p>\n<ul data-start=\"3693\" data-end=\"3791\">\n<li data-section-id=\"zf9jt4\" data-start=\"3693\" data-end=\"3702\">locaux,<\/li>\n<li data-section-id=\"y3ez9v\" data-start=\"3703\" data-end=\"3718\">exp\u00e9riment\u00e9s,<\/li>\n<li data-section-id=\"1m0qhbm\" data-start=\"3719\" data-end=\"3729\">fiables,<\/li>\n<li data-section-id=\"1xa0iyh\" data-start=\"3730\" data-end=\"3741\">reconnus,<\/li>\n<li data-section-id=\"1xqcx6b\" data-start=\"3742\" data-end=\"3791\">et s\u00e9lectionn\u00e9s selon notre exp\u00e9rience terrain.<\/li>\n<\/ul>\n<hr data-start=\"3793\" data-end=\"3796\" \/>\n<h1 data-section-id=\"mljsgr\" data-start=\"3798\" data-end=\"3828\">Limitation de responsabilit\u00e9<\/h1>\n<p data-start=\"3830\" data-end=\"3948\">Lunaya Travel intervient principalement en qualit\u00e9 d\u2019interm\u00e9diaire ind\u00e9pendant de mise en relation et de coordination.<\/p>\n<p data-start=\"3950\" data-end=\"4013\">En cons\u00e9quence, Lunaya Travel ne pourra \u00eatre tenu responsable :<\/p>\n<ul data-start=\"4015\" data-end=\"4330\">\n<li data-section-id=\"buurd6\" data-start=\"4015\" data-end=\"4070\">des actes ou omissions des prestataires ind\u00e9pendants,<\/li>\n<li data-section-id=\"8dc7bq\" data-start=\"4071\" data-end=\"4131\">des accidents ou incidents survenus pendant les activit\u00e9s,<\/li>\n<li data-section-id=\"7m3ohd\" data-start=\"4132\" data-end=\"4146\">des retards,<\/li>\n<li data-section-id=\"wvvvny\" data-start=\"4147\" data-end=\"4197\">des annulations dues aux conditions climatiques,<\/li>\n<li data-section-id=\"148h6iv\" data-start=\"4198\" data-end=\"4231\">des d\u00e9cisions gouvernementales,<\/li>\n<li data-section-id=\"1eiwquy\" data-start=\"4232\" data-end=\"4259\">des cas de force majeure,<\/li>\n<li data-section-id=\"1o6d1t8\" data-start=\"4260\" data-end=\"4330\">des pertes ou dommages li\u00e9s aux prestations ex\u00e9cut\u00e9es par des tiers.<\/li>\n<\/ul>\n<p data-start=\"4332\" data-end=\"4443\">Toute r\u00e9clamation li\u00e9e \u00e0 l\u2019ex\u00e9cution d\u2019une activit\u00e9 devra \u00eatre adress\u00e9e prioritairement \u00e0 l\u2019op\u00e9rateur concern\u00e9.<\/p>\n<hr data-start=\"4445\" data-end=\"4448\" \/>\n<h1 data-section-id=\"1f54kcp\" data-start=\"4450\" data-end=\"4478\">Acceptation des conditions<\/h1>\n<p data-start=\"4480\" data-end=\"4661\">En r\u00e9servant une activit\u00e9 ou en utilisant les services propos\u00e9s via <a class=\"decorated-link\" href=\"https:\/\/lunayatravel.com\/es\/?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"4548\" data-end=\"4612\">Lunaya Travel<\/a>, le voyageur reconna\u00eet avoir pris connaissance :<\/p>\n<ul data-start=\"4663\" data-end=\"4807\">\n<li data-section-id=\"ewz1wt\" data-start=\"4663\" data-end=\"4690\">du r\u00f4le de Lunaya Travel,<\/li>\n<li data-section-id=\"uh1cw8\" data-start=\"4691\" data-end=\"4727\">du fonctionnement des prestations,<\/li>\n<li data-section-id=\"agu4vu\" data-start=\"4728\" data-end=\"4759\">du cadre de mise en relation,<\/li>\n<li data-section-id=\"1xnoz4u\" data-start=\"4760\" data-end=\"4807\">ainsi que des pr\u00e9sentes informations l\u00e9gales.<\/li>\n<\/ul>\n<hr data-start=\"4809\" data-end=\"4812\" \/>\n<h1 data-section-id=\"h9rz8m\" data-start=\"4814\" data-end=\"4823\">Contact<\/h1>\n<p data-start=\"4825\" data-end=\"4897\">Pour toute question concernant notre fonctionnement ou nos partenaires :<\/p>\n<p data-start=\"4899\" data-end=\"4926\">\ud83d\udce9 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4902\" data-end=\"4926\">contact@lunayatravel.com<\/a><\/p>\n<p data-start=\"4928\" data-end=\"5002\" data-is-last-node=\"\" data-is-only-node=\"\">\ud83c\udf10 <a class=\"decorated-link\" href=\"https:\/\/lunayatravel.com\/es\/?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"4931\" data-end=\"5002\" data-is-last-node=\"\">www.lunayatravel.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Cadre l\u00e9gal &amp; fonctionnement de Lunaya Travel Transparence sur notre r\u00f4le Chez Lunaya Travel, nous tenons \u00e0 expliquer clairement notre fonctionnement afin d\u2019assurer une relation transparente avec nos voyageurs, partenaires et visiteurs. Notre objectif est de proposer une approche plus humaine, plus flexible et plus locale du voyage en Tha\u00eflande, tout en pr\u00e9cisant le cadre &#8230; <a title=\"Cadre l\u00e9gal &#038; fonctionnement\" class=\"read-more\" href=\"https:\/\/lunayatravel.com\/es\/cadre-legal-fonctionnement\/\" aria-label=\"Leer m\u00e1s sobre Cadre l\u00e9gal &#038; fonctionnement\">Leer m\u00e1s<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-31140","page","type-page","status-publish"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"widget-thumbnail":false,"mailpoet_newsletter_max":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"sow-carousel-default":false},"uagb_author_info":{"display_name":"Lunaya Travel","author_link":"https:\/\/lunayatravel.com\/es\/author\/haemers-stephanie\/"},"uagb_comment_info":0,"uagb_excerpt":"Cadre l\u00e9gal &amp; fonctionnement de Lunaya Travel Transparence sur notre r\u00f4le Chez Lunaya Travel, nous tenons \u00e0 expliquer clairement notre fonctionnement afin d\u2019assurer une relation transparente avec nos voyageurs, partenaires et visiteurs. Notre objectif est de proposer une approche plus humaine, plus flexible et plus locale du voyage en Tha\u00eflande, tout en pr\u00e9cisant le cadre&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/pages\/31140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/comments?post=31140"}],"version-history":[{"count":1,"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/pages\/31140\/revisions"}],"predecessor-version":[{"id":31141,"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/pages\/31140\/revisions\/31141"}],"wp:attachment":[{"href":"https:\/\/lunayatravel.com\/es\/wp-json\/wp\/v2\/media?parent=31140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}