{"id":30796,"date":"2026-01-31T07:54:35","date_gmt":"2026-01-31T06:54:35","guid":{"rendered":"https:\/\/lunayatravel.com\/?page_id=30796"},"modified":"2026-01-31T08:03:14","modified_gmt":"2026-01-31T07:03:14","slug":"30796-2","status":"publish","type":"page","link":"https:\/\/lunayatravel.com\/en\/30796-2\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cancellation policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation is free until <strong>48 hours before the date of the activity<\/strong>.<\/li>\n\n\n\n<li>In the event of cancellation <strong>less than 48 hours before<\/strong>, <strong>no reimbursement will be made<\/strong>.<\/li>\n\n\n\n<li>In the event of <strong>no-show on the day of the activity<\/strong>, the full amount is due.<\/li>\n\n\n\n<li>Activities may be modified or cancelled by the organiser in the event of <strong>adverse weather conditions<\/strong>of <strong>security reasons<\/strong> or <strong>force majeure<\/strong>. In this case, a <strong>alternative date<\/strong> or a <strong>reimbursement<\/strong> will be offered.<\/li>\n\n\n\n<li>Some specific activities may have special conditions that are specified directly on the activity page.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation policy<\/h2>\n\n\n\n<p>These cancellation conditions apply to all services sold on the website <strong>Lunaya Travel<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Reservations and payments<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bookings are made via the Lunaya Travel website.<\/li>\n\n\n\n<li>Payment is collected by Lunaya Travel on behalf of partner service providers.<\/li>\n\n\n\n<li>All reservations are considered as <strong>firm and definitive<\/strong> after confirmation of payment.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Cancellation by the customer<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All requests for cancellation must be made <strong>in writing<\/strong>.<\/li>\n\n\n\n<li>The cancellation conditions applicable are those <strong>specified on the page for each activity<\/strong>.<\/li>\n\n\n\n<li>In the absence of specific conditions, the following rules apply:<\/li>\n<\/ul>\n\n\n\n<p><strong>\u26d4 Cancellation less than 48 hours before the activity :<\/strong><br>\u2192 no refund will be given.<\/p>\n\n\n\n<p><strong>\u26d4 No-show on the day of the event :<\/strong><br>\u2192 no refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Cancellation or modification by Lunaya Travel or the service provider<\/h3>\n\n\n\n<p>Activities may be modified, postponed or cancelled for reasons beyond Lunaya Travel's control, including :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>weather conditions,<\/li>\n\n\n\n<li>sea state,<\/li>\n\n\n\n<li>safety requirements,<\/li>\n\n\n\n<li>local or administrative decisions,<\/li>\n\n\n\n<li>force majeure.<\/li>\n<\/ul>\n\n\n\n<p>In this case :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a <strong>alternative date<\/strong> may be offered, or<\/li>\n\n\n\n<li>a <strong>have<\/strong> or <strong>partial or total reimbursement<\/strong> may be granted <strong>at the discretion of Lunaya Travel<\/strong>, depending on the costs already incurred.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Customer responsibility<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer acknowledges taking part in the activities <strong>on its own responsibility<\/strong>.<\/li>\n\n\n\n<li>It is the customer's responsibility to check that he or she is physically fit and to ensure that he or she has a valid passport. <strong>tailored travel insurance<\/strong>.<\/li>\n\n\n\n<li>Lunaya Travel cannot be held responsible for :\n<ul class=\"wp-block-list\">\n<li>accident,<\/li>\n\n\n\n<li>injury,<\/li>\n\n\n\n<li>loss or theft of personal effects,<\/li>\n\n\n\n<li>or unforeseeable natural conditions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Force majeure<\/h3>\n\n\n\n<p>No refunds will be made in the event of force majeure, including, but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>exceptional weather conditions,<\/li>\n\n\n\n<li>natural disasters,<\/li>\n\n\n\n<li>government restrictions,<\/li>\n\n\n\n<li>security decisions.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Acceptance<\/h3>\n\n\n\n<p>Validation of a reservation implies acceptance of <strong>full and complete<\/strong> of these Cancellation Conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>All confirmed bookings are firm and definitive.<\/p>","protected":false},"excerpt":{"rendered":"<p>Cancellation conditions Cancellation conditions These cancellation conditions apply to all services sold on the Lunaya Travel website. 1 Reservations and payments 2. Cancellation by the customer \u26d4 Cancellation less than 48 hours before the activity :\u2192 no refund will be given. \u26d4 No-show on the day of the activity :\u2192 no refund. 3. Cancellation ... <a title=\"Cancellation policy\" class=\"read-more\" href=\"https:\/\/lunayatravel.com\/en\/30796-2\/\" aria-label=\"Read more about Conditions d\u2019annulation\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-30796","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions d\u2019annulation - Excursions et activit\u00e9s en Tha\u00eflande | Lunaya Travel<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les meilleures excursions en Tha\u00eflande : \u00eeles, snorkeling, bateaux priv\u00e9s, retraites bien-\u00eatre et exp\u00e9riences authentiques avec Lunaya Travel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lunayatravel.com\/en\/30796-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions d\u2019annulation - 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R\u00e9servations et paiements 2. Annulation par le client \u26d4 Annulation moins de 48 heures avant l\u2019activit\u00e9 :\u2192 aucun remboursement ne pourra \u00eatre accord\u00e9. \u26d4 Non-pr\u00e9sentation le jour de l\u2019activit\u00e9 (no-show) :\u2192 aucun remboursement. 3. Annulation&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/pages\/30796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/comments?post=30796"}],"version-history":[{"count":2,"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/pages\/30796\/revisions"}],"predecessor-version":[{"id":30798,"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/pages\/30796\/revisions\/30798"}],"wp:attachment":[{"href":"https:\/\/lunayatravel.com\/en\/wp-json\/wp\/v2\/media?parent=30796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}